Sync updates

Configure webhooks to receive real-time updates for events directly into your system.

Configuration

Please contact our Support Team and provide the following credentials so we can configure the link:

Endpoint URL: The destination URL on your server where you want to receive the bookings events.

Access Key: The necessary (access token or key) required to authenticate with your endpoint.

Once received, our team will configure the webhook and confirm when the events are live.

Events

Our Webhook system pushes data to your configured endpoint whenever a booking status changes:

Booking Confirmed: Triggers when a booking is confirmed in the system.

Booking Updated: Triggers when a booking status changes.

Sample Payload

Below is an example of a JSON object you might receive for a confirmed booking:

{
    "POCName": "John Smith",
    "POCDepartment": "Reservations",
    "Remark": "Guest requested late check-in approved",
    "ReconfirmationStatus": "CONFIRMED",
    "UpdatedBy": "Username",
    "HCN": "HCN-2024-8892",
    "Channel": "HOTEL_CALL",
    "UpdatedOn": "2024-03-15T14:30:00Z",
    "POCContact": "+1-555-0123"
}

Field Reference

The following table details the data types and expected values for each field in the payload.

Field	Type	Description
POCName	`String`	Name of the Point of Contact handling the booking.
POCDepartment	`String`	The department associated with the POC (e.g., Reservations).
Remark	`String`	Any notes, comments, or special requests regarding the update.
ReconfirmationStatus	`Enum`	The current status of the booking. Allowed Values: `CONFIRMED`, `ESCALATED`, `CANCELLED`, `PENDING`, `EXCLUDED`
UpdatedBy	`String`	Name of the user or system agent who performed the update.
HCN	`String`	The unique Hotel/Booking Confirmation Number.
Channel	`String`	The source channel of the booking.
UpdatedOn	`Date-Time`	The timestamp of the update in ISO 8601 format.
POCContact	`String`	Phone number or contact details for the Point of Contact.

Configuration#

Events#

Sample Payload#

Field Reference#

Configuration

Events

Sample Payload

Field Reference